Pay what you want: now you decide the price. A new approach to marketing allows the customer to establish a more fitting price
“Pay what you want” is a formula that produces a new form of marketing, and is aimed to deliver more appealing services and products to customers. The growing popularity of this trend is the direct investment that the customers have with their desired products. If it is possible to personalize every type of service or product in today’s society, then prices should also be negotiable.
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We have all, at least once, believed to have paid too much for something, whether it be a vacation, dinner, or cellular phone. It is now possible, however, to pay for a meal according to what we think is fair. “Pay what you want” is a formula that produces a new form of marketing, and is aimed to deliver more appealing services and products to customers.
Let’s see how this idea works. In Längenfeld, Austria 200 people were offered the possibility of a weekend vacation in the snow; and each person chose the price. The tourists were asked to pay an “honest” figure, and to fill out a questionnaire about the quality of the trip. The main objective of this “test” was to gain publicity for the hotels and restaurants in the area, to adapt prices according to the results of the experiment, and to use the gathered information to improve the vacation package.
The same strategy has been adopted by the hotel Ibis Singapore on Bencoolen, where for a limited time it was transformed into a pay-what-you-want structure. Customers paid anywhere from 70 Euro all the way down to 40 cents per room (the equivalent of about $100 and $0.60, respectively). Thousands of people logged onto the website and all of the rooms were booked within minutes on the first the day of the promotion.
The rising popularity of this new system has put the power into the hands of the customer. Today, every potential customer is empowered in a way that was never possible. Thanks to the internet, people can now find information about every product or service available. Furthermore, websites that allow people to comment on products and experiences help both future customers and the producers create better products and prices.
This rising phenomenon has found its way onto television as well, as seen in the following ABC News video clip. The Wrigley Mansion, in Phoenix, Arizona, has also started using the “pay what you want” strategy, and so far, it has proven very successful.
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